Everything you need to know
While we’re all dealing with the effects of the coronavirus (COVID-19), we wanted to take this opportunity to update you on what we're doing to help keep our future guests and team safe and up to date while we reduce the risk of exposure of COVID-19 across our resort.
We have updated our booking policy so you can book with confidence and feel comfortable with your travel plans in these uncertain times. Our revised cancellation policy includes greater flexibility should your plans change. This policy applies for stays up to December 20, 2020.
- Cancellations and amendments will be accepted with no charge up to 30 days before arrival.
- Cancellations and amendments within 30 days but not later than 14 days can be postponed to new dates one time with no charge
- Cancellations and amendments must be confirmed in writing prior to the minimum notice dates
- A one-time postponement can be done within 12 months of your original booking dates.
- No refund applicable for no-show, days not used due to early check out or delayed arrivals.
- Any cancellation due to government-imposed travel restrictions will be refunded 100%.
As of March 2020, Singapore and Indonesia’s governments imposed travel restrictions and bans for short- term visitors. We anticipate that these restrictions will be lifted by the time we welcome guests in early June 2020.
We are continuing to monitor the situation and will update our guests, FAQs and policies accordingly.
We like to say that Bawah Reserve is one of the safest places to be. Our remote destination, a limited number of suites and a maximum of 72 guests at any one time make it an excellent location to holiday.
Yes, Elang is still on schedule to launch when Bawah Reserve reopens in June 2020.
We are currently offering a 100% refund for bookings cancelled 30 days before travel. For any cancellation due to government imposed travel restrictions, a 100% refund is guaranteed.
Yes, stay 5 nights and only pay 4 nights.
Offer applicable to all new bookings from our June 2020 reopen until December 21, 2020.
We continue to be Covid-19 free at Bawah Reserve. None of our guests or staff have been affected.
Our amazing staff are all still part of the Bawah Family and many are using this time to be with their families. We have maintained a group of essential staff at the resort to work on projects that are planned for later in the year. Our team will be waiting with big smiles to welcome guests back to the resort once we reopen.
We are using the time to thoroughly clean and disinfect all of the rooms and public areas, work on enhancement projects that were planned for later in the year and complete work on our new island Elang Private Residence.
We have a doctor at the resort at all times who can treat guests and work with our management team to facilitate safe passage to Singapore in case of an emergency.
Our team will be returning to the resort in phases to allow time for enhanced sanitary training and transmission education. We will ensure that Bawah Reserve continues to be a safe haven and we believe that this additional training will help our team stay vigilant in keeping our resort Covid free.
Yes, all staff members will be screened before returning to the resort both in Batam and again when they arrive at Bawah Reserve. Our staff are required to keep us updated with any travel plans beyond returning to their hometowns.
We will be fully operational when we reopen.