The cancellation of bookings shall be subject to the Cancellation Policy and No Shows set out in the invoice and below, that is:
a) Cancellations, of the original booking, by the Guest will be accepted with no charge if such cancellations are made 61 days before the arrival date and any deposit and/or other payments will be refunded.
b) Cancellations 60 days or less prior to the arrival date, shall be charged at 10-25% costs of the entire stay and any deposit and/or payments made will be forfeited. Notwithstanding the above, the Company, with no obligation whatsoever, shall exercise its discretion to offer any alternative dates subject to availability and additional charges as per the conditions stipulated hereunder.
c) Acceptance of cancellations, requested by the Guest, must be confirmed by Bawah Reserve in writing prior to the minimum notice dates.
d) No refund of the deposit or any payment already made shall be applicable for no-show and days not used due to early checkout or delayed arrivals.
As with any travel venture, we strongly recommend that you purchase travel insurance to cover all risks including but not limited to illness, delay/cancellation of flights to Singapore for overseas guests, which gives you full cancellation cover. Any cancellation request by the Guest must be sent in writing to avoid any errors. This can be done via [email protected]. We will then confirm the cancellation back to you in writing.
Please note that Guests are liable for any payments outstanding on the date the cancellation is received. There may also be charges or fees already or to be levied by our affiliates/third parties on your booking or as a result of your cancellation, such as airline and/or transfer operators. We will advise you of these charges or fees in due course once we have this information and, if requested, you agree to immediately pay us such charges or fees forthwith upon our notification.
Requests for changes to the date or nature of a booking (including, for example, as to numbers) will be dealt with on a case by case basis and approved or rejected (in whole or in part) at the sole discretion of the Management of PT Pulau Bawah subject to availability and reasonable time is given. In the event of any changes to the date or nature of a booking is approved by the Company (Modified Booking), no further changes to the Modified Booking shall be allowed whatsoever.
If the guest fails to show up on the dates modified under Modified Booking and/or any request to change the Modified Bookings shall be construed as “Cancellation” by the Guest which shall be charged at 100% of all fees paid by the Guest with no refund whatsoever.
a). Acceptance of any request made by the Guest to change the original booking shall not be construed as a waiver of any right by the Company whose rights are expressly reserved.
b). If the Company is unable to offer any alternative dates, then, the original booking shall be dealt with as per the Cancellation Policy provided under Clause 3.
Once the booking is confirmed, a decrease in guest numbers will not result in a rate reduction. A reasonable increase in guest numbers may be permitted at any time, however, an additional cost shall apply if additional guests are allowed by the Company.
The Company reserves the right to alter or cancel the whole or part of the booking. The Company will advise the Guest of any changes or cancellations as soon as reasonably possible. Different terms will then apply depending on whether the proposed changes are, in the opinion of the Company, minor or substantial.
a) If the proposed changes are, in the opinion of the Company, minor, the Company will make alternative, comparable arrangements at no cost to the Guest, who shall accept such alternative arrangements.
b) If the changes are, in the opinion of the Company, substantial, then the Company may offer alternative arrangements to the Guest, however, the Guest shall not be obliged to accept such alternative arrangements.
c) If no such alternative arrangements are offered in the circumstances referred to in paragraph b) or the Guest does not accept any such offered alternative arrangements, then the Guest may reject the booking within 14 days of the notification (of alternative arrangements offered by the Company) to the Guest of the relevant change(s) and the Company will cancel the booking.
d) If the Guest rejects the booking in the circumstances referred to in above subparagraph c) all monies which have been paid by the Guest to the Company at the date of cancellation will be repaid to the Guest.
e) Under no circumstances shall the Company be liable to the Guest for any financial compensation in the event of a change (whether substantial or otherwise) which does not lead to a cancellation. Any liability of the Company which may arise in the event of a cancellation shall be limited to a refund of monies whatever the Guest would have paid, as provided above. The Company will not be liable for any cancellation, which results from the Guest’s default.
f) Without prejudice to the provisions set out above relating to cancellation, the Company reserves the right to, immediately and without any notice, cancel the service or the services it is contractually obligated to provide to the Guest and require the Guest to leave Bawah Reserve immediately if the Company reasonably considers that the Guest’s behaviour is immoral or has caused (or is likely to cause) loss, damage or harm in any form. In these circumstances, the Company shall not be obligated to make any refund of monies (whether in whole or in part) to the Guest. Further, the Guest shall indemnify and hold harmless the Company (for itself and on behalf of its affiliates, agents and employees) against any loss, damage or harm suffered by the Company as a result of the Guest’s misbehaviour.
Guests participate in activities at their own risk.
You acknowledge that you are travelling to geographical areas where, amongst other things, the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard that you are used to at home or would find on a conventional holiday/tour.
Travelling to and from a remote island and staying on a remote island carries high medical, security and safety risks. In the event of medical or security attention being required by the Guest, due to the remote location of Bawah Reserve, this could be delayed and the Company is to be released from any claim whatsoever on account of first aid, treatment, evacuation or any other services being rendered. Bawah Reserve engages a third-party medical provider and doctor which the Guest can use at their own risk and expense.
It is the sole and mandatory responsibility of the Guest to take adequate travel insurance cover prior to or at the time of booking and maintain this for the duration of travel. The Company advises all Guests to purchase travel insurance with unlimited medical and repatriation coverage.
Children are the sole responsibility of their parent and/or legal guardians and are to be supervised by their parents or legal guardians at all times.
(a) After your booking but prior to your travel, if air, water or land transport operations are grounded because of war, terrorism, hurricane, bad weather, bad visibility, or after your booking, you are advised by your government that it is unsafe to travel (“Force Majeure Event”), then we will use reasonable endeavours to assist you in postponing the booking to a future date. (b) After your arrival, if you are forced to leave Bawah Reserve early due to a hurricane, tornado or other severe weather conditions, then we will use reasonable endeavours to offer the best alternative dates equivalent to the number of days lost at a future time.
If the revised dates proposed by Bawah Reserve under the above clauses are not accepted within 10 days of its offer, then the Guest shall be deemed to have rejected the revised date and we shall repay you all monies paid by the Guest. However, if the revised dates are accepted within 10 days of its offer, but the Guest subsequently reject the revised dates or request for a change of the revised dates then Bawah Reserve shall no longer be liable to offer any further alternative dates and any deposit/payment made shall be forfeited in full unless your booking is subject to any cancellation Policy in Clause 3, and you shall agree that Bawah Reserve is discharged from any liability whatsoever in full. Please contact our Reservations office if you have any concerns about travelling due to war, terrorism or severe weather.
This contract shall be governed and construed according to Indonesian Law and shall be subject to the exclusive jurisdiction of the courts of Indonesia.
1) Please read the terms and conditions carefully, payment of your first deposit constitutes agreement and understanding of our terms and conditions.
2) Please carefully check the above details before paying your first deposit and immediately notify us of any errors.
3) Any amendments are to be notified in writing and are not confirmed until written notification confirming changes has been received from the Bawah Reserve Reservations Office.
4) Please note the return of any deposit and payments is subject to the provisions of this Terms and Conditions and may be non-refundable unless expressly agreed in writing prior to booking.
5) Any extras are to be settled directly with Bawah Reserve on departure.